Refund policy

Heyday Bakery stands behind our products and we want you to be happy with them as well. If for any reason you’re unsatisfied we encourage you to contact us via email at orders@heydaybakery.com

We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective.

We do our best to minimize product breakage in transit; however, bakery items can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Please DO NOT return any food product without contacting us first for specific information regarding the return process.

Returns:

For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 5 days of receiving your shipment for a refund or exchange.

Refunds (if applicable):

No refund given, exchange offered or correspondence will be entered into for:

  • Change of mind

  • Incorrect orders made by the recipient

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within five (5) days.

Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return.

Substitution Policy:

We will make every effort to maintain consistency on our advertised products. However, from time to time some of our items are limited due to demand, discontinued and may not be available. When this occurs, we reserve the right to substitute an item with one of equal or greater value, without notice and without any additional cost to you.

If you have any questions or concerns relating to refunds, please contact us immediately via email at orders@heydaybakery.com